Shipping policy

Last Updated: 31.12.2025

1. ORDER PROCESSING TIME

All orders are processed within 1 to 2 business days (excluding weekends and bank holidays). You will receive another notification when your order has shipped.

  • High Volume: If we are experiencing a high volume of orders (such as during new flavour drops or holiday sales), shipments may be delayed by a few days. Please allow additional days in transit for delivery.

  • Changes: If there will be a significant delay in shipment of your order, we will contact you via email.

2. DELIVERY

Our standard delivery is 3-5 working days, but if you can't wait that long we also offer a fast delivery which will deliver your goods within 1-3 working days. Shipping charges for your order will be calculated and displayed at checkout.

Shipping option

Estimated delivery time

Price

Standard Shipping

3 to 5 business days

£2.50

Express Shipping

1 to 3 business days

£4.50

Orders over £X

2-4 Business Days

FREE


3. INTERNATIONAL SHIPPING

We currently do not ship outside of the UK.

4. HOW DO I CHECK THE STATUS OF MY ORDER?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at hello@drinkfoss.co.uk with your name and order number, and we will investigate for you.

5. DAMAGES & ISSUES

If your order arrives damaged (e.g., dented or leaking cans), please refer to our Refund Policy. Please save all packaging materials and damaged goods before filing a claim, as we may require photos to process a replacement or refund.

6. LOST OR STOLEN PACKAGES

FOSS is not liable for any products damaged or lost during shipping. If you received your order confirmation tracking number, but the package was never delivered, please contact the shipping carrier to file a claim. However, please also contact our support team at hello@drinkfoss.co.uk —we will do our best to assist you in locating the package or arranging a resolution.