Refund policy

1. OVERVIEW

At FOSS, we pride ourselves on the quality of our functional beverages. However, we understand that issues can occasionally arise during transit. This policy outlines your rights to refunds and returns in compliance with UK Consumer Law.

2. PERISHABLE GOODS

Under the Consumer Contracts Regulations 2013, the standard "Right to Cancel" does not generally apply to the supply of goods that are liable to deteriorate or expire rapidly (including beverages).

Therefore, we do not accept returns of:

  • Opened cans or cases: For hygiene and safety reasons, we cannot accept returns of any products that have been opened or where the seal is broken.

  • Taste Preference: We do not offer refunds simply because you do not like the flavor.

Exception for Unopened Cases: As noted in Section 4 below, we voluntarily allow the return of fully sealed, unopened cases within 14 days of delivery, provided they are in re-sellable condition. This applies to both one-time purchases and the initial delivery of a subscription.

3. DAMAGES & ISSUES

Please inspect your order immediately upon reception. If your cans arrive damaged, dented, or leaking, please contact us immediately so we can evaluate the issue and make it right.

How to report damaged goods:

  1. Email us at hello@drinkfoss.co.uk within 48 hours of delivery.

  2. Include your Order Number.

  3. Attach clear photos of the damaged box and/or leaking cans.

For genuine damage or quality issues, we will offer a replacement sent free of charge or a full refund to your original payment method. You do not need to return leaking or broken cans to us.

4. YOUR RIGHT TO CANCEL (UNOPENED GOODS)

While perishable goods are exempt, we voluntarily allow cancellations for unopened, non-perishable merchandise or unopened beverage cases provided they are returned in resellable condition.

  • Timeframe: You have 14 days after receiving your item to request a return.

  • Condition: Your item must be in the same condition that you received it, unopened, unused, and in its original packaging (i.e., the case must be sealed).

  • Return Shipping: Unless the item is faulty, you are responsible for the cost of return shipping. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

To start a return for unopened goods, you can contact us at hello@drinkfoss.co.uk. If your return is accepted, we will send you instructions on how and where to send your package.

5. REFUNDS

We will notify you once we’ve received and inspected your return (if applicable) or reviewed your proof of damage.

  • If approved, you’ll be automatically refunded on your original payment method within 10 business days.

  • Please remember it can take some time for your bank or credit card company to process and post the refund too.

  • If more than 15 business days have passed since we approved your return, please contact us at hello@drinkfoss.co.uk.

6. EXCEPTIONS / NON-RETURNABLE ITEMS

Certain types of items cannot be returned, including:

  • Opened cans or cases where the seal has been broken (due to hygiene and safety reasons).

  • Perishable goods (such as fresh food or drink) that have passed their expiry date while in your possession.

  • Custom products (such as special orders or personalized items).

  • Gift cards.

7. EXCHANGES

The fastest way to ensure you get what you want (e.g., if you ordered the wrong flavour by mistake and caught it early) is to contact us immediately. If the order has not yet shipped, we can edit it. If it has shipped, you would need to return the unopened item (at your cost) once received and make a separate purchase for the new item.